Terms of Service for Nexa Shine

Terms of Service

Last Updated: 01/03/2025

Welcome to Nexa Shine Ltd. By accessing or using our services, you agree to the terms and conditions outlined below. Please read them carefully.

1. Introduction

These Terms of Service govern your use of the Nexa Shine website and the services we provide. By using our services, you acknowledge that you have read, understood, and agree to these terms.

2. Services Provided

Nexa Shine Ltd. offers professional cleaning services for commercial and residential spaces. Specific details regarding the services provided will be outlined in a separate agreement or quote for each client.

3. Client Responsibilities

As a client, you agree to:

• Provide access to the property at the agreed-upon time.
• Ensure the premises are safe for our staff to perform cleaning services.
• Notify us of any specific cleaning requirements or restrictions in advance.

4. Payment Terms

• Payment must be made in accordance with the agreed terms in your quote or invoice.
• We accept payments via bank transfer, credit/debit cards, and other approved methods.
• Late payments may result in additional fees or suspension of services.

5. Cancellation and Rescheduling

• Clients must notify us at least 24 hours in advance for cancellations or rescheduling.
• Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.

6. Liability and Damage

• Nexa Shine Ltd. will take all reasonable care while providing services. However, we are not liable for:

  • Normal wear and tear of items.
  • Pre-existing damages or stains that cannot be removed.
  • Damage caused by the use of improper cleaning agents as instructed by the client.

• Any damage claims must be reported within 24 hours of service completion.

7. Insurance

Nexa Shine Ltd. is fully insured for public liability. Proof of insurance is available upon request.

8. Service Guarantee

We strive to provide the highest quality cleaning services. If you are not satisfied, please contact us within 24 hours, and we will address your concerns promptly.

9. Use of Website

• You agree to use our website in compliance with all applicable laws and regulations.
• You must not engage in any activities that disrupt or damage the website.

10. Privacy Policy

Your use of our services is also governed by our Privacy Policy. Please review this document for details on how we collect, use, and protect your personal information.

11. Changes to Terms

We reserve the right to update these Terms of Service at any time. Any changes will be effective immediately upon posting on this website.

12. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

13. Contact Us

If you have any questions about these Terms of Service, please contact us:

• Email: info@nexashine.co.uk
• Phone: +44 [Your Phone Number]