General Questions

1. What areas do you serve?
   We proudly provide professional commercial cleaning services throughout Cardiff, Newport, and the surrounding South Wales areas. Being local allows us to guarantee reliable and prompt service.

2. What types of cleaning services do you offer?
   We specialize in Office Cleaning, Clinical & Medical Space Cleaning, Retail & Commercial Spaces, Deep Cleaning, and Washroom Supply Management.

3. Are your cleaning products eco-friendly?
   Yes. Through our commercial procurement partner, Newhall, we use sustainable, high-quality cleaning products that are highly effective yet completely safe for your staff and the environment.

4. Do you offer custom cleaning plans?
   Absolutely. Every business is different. We tailor our cleaning schedules and checklists to meet the exact requirements of your workspace, ensuring zero disruption to your daily operations.

5. Are your cleaners vetted and insured?
   Yes, your security is our priority. All NexaShine staff undergo strict vetting, including a clean Enhanced DBS check. Furthermore, NexaShine Ltd. is fully covered by comprehensive Public Liability Insurance.

Scheduling and Operations

6. How can I book a commercial cleaning service?
   You can request a free consultation by visiting our Contact Page, emailing us at contact@nexashine.co.uk, or calling our Cardiff office directly at 029 2003 9029.

7. Can we change or reschedule our cleaning days?
   Yes. For contracted regular services, we require at least 24 hours’ notice to adjust our team’s schedule without any additional fees.

8. What are your operating hours?
   While our customer support team is available Monday to Friday from 9:00 AM to 5:00 PM, our cleaning operations run 24/7. We typically clean early in the morning or after hours in the evening so your team can work in a spotless environment without interruption.

Pricing and Contracts

9. How do you calculate your prices?
   We believe in complete transparency. We offer a Fixed Pricing model based on a site assessment (size of the space, frequency, and specific requirements). Once we give you a quote, that is exactly what you pay—no hidden fees or unexpected costs.

10. Do you provide consumable supplies like toilet paper and hand soap?
    Yes, this is one of our specialized services. We can fully manage your washroom stocks (paper towels, soaps, liners), ensuring your facility never runs out. This can be bundled directly into your monthly cleaning invoice.

11. What are your contract terms?
    We offer flexible options ranging from short-term trial periods to discounted long-term annual contracts. Contact us to discuss the best financial option for your business budget.

Still Have Questions?
If your question isn’t listed here, feel free to contact our director directly: Phone: 029 2003 9029 Email: contact@nexashine.co.uk

“We are here to elevate the standard of your workspace!”